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Complaints Procedure

Brandhall Primary School Complaints Procedure

For an overview of the school’s compliments, comments and complaints procedure, please view our Compliments, Comments and Complaints Guidance.

If you wish to make a complaint, please view our Complaints Policy.

We are a local authority school and adhere to the local authority’s compliments and complaints procedure, so please see the full local authority policy here: Local Authority Complaints Policy.

The local authority has also published compliments and complaints advice, which you can view here: Sandwell MBC Compliments and Complaints Advice.

If you wish to see arrangements for handling complaints regarding SEN support provided by the school, please view section 14 of our SEND Information Report.

Please also see our Serial and Persistent Complainants Policy

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